We're here to help

Support

Answers to the common questions — and a real person on the other end of the email for everything else.

Email support

Contact us: support@silentservices.com.au. Tell us your device (iPhone, iPad or Android) and app version — you'll find the version at the bottom of the home screen — and we'll get back to you.

Getting started

Create your first model

Tap New Model on the home screen and choose a template: Home budget, product, service or franchise. The relevant categories are added for you — open a section, tap a line, and type an amount. Yearly figures spread across the twelve months automatically, and section totals roll up as you go.

Business plan or household budget?

Choose Home budget for a personal or family budget — the app switches to income, expenses and net surplus. The business templates use revenue, gross profit and return on investment.

Reports & sharing

Export a PDF report

Open a model and tap Export PDF report in the insight panel. You'll get a branded report with your key figures, a full profit-and-loss table, a five-year chart and a line-by-line breakdown, ready to share or print.

Email a model to someone

Press and hold a model on the home screen and choose Share, then pick Mail (or any share option). The recipient opens the attachment on their device and it imports straight into ModelBusiness as a new model. If they already have one with the same name, yours is added alongside it with a number — nothing is overwritten.

Open a model someone sent me

Tap the .mb attachment and choose Open in / Copy to ModelBusiness. On Android you can also share the attachment to ModelBusiness from your mail app. It imports as a new model.

Your purchase

What's included

ModelBusiness is a single one-time purchase — every feature is unlocked, including PDF reports, printing and sharing models. There's no subscription and nothing else to buy.

Reinstalling or moving to a new device

Your purchase is tied to the App Store or Google Play account you bought it with. Sign in with that account and re-download ModelBusiness at no extra charge — on iOS it also appears under your Purchased list. If it ever asks you to pay again, email us and we'll sort it out.

Your data

Where models are stored & backups

Every model is an encrypted file kept only on your device. It's included in your device's normal encrypted backup (iCloud/Finder backup on iOS, your Android backup) if you have that switched on. To keep a copy yourself, email a model to yourself and save the attachment.

Delete a model

Press and hold a model and choose Delete. Uninstalling the app removes all models from the device. Because nothing is stored on our servers, deletion on your device is permanent — keep an emailed copy first if you might need it.

For more on how your information is handled, see our Privacy Policy.

Something not working?

Email support@silentservices.com.au with your device, app version and a short description (a screenshot helps). We read every message.